Of course! Simply send us an email at sales@basictrailerparts.com.au, or fill out our contact form.
Unfortunately we can only supply parts, we do not offer the service to fit parts.
Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on +0476 275 881 to request your part.
Yes, telephone +0476 275 881, our specialist team is available to take your order from 8:30am to 4:30pm Monday to Fridays.
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +0476 275 881.
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
Items which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call call us on +0476 275 881.
As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won’t purchase this item first.
For information on returning an item please Click Here.
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days.
For damaged items, please contact us through our contact form or you may send an email directly to sales@basictrailerparts.com.au.
If you received a faulty item, please feel free to reach out to us by using our contact form or sending an email directly to sales@basictrailerparts.com.au.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
If you are not happy about any service we offer or you have a general comment, feel free to write to us on sales@basictrailerparts.com.au.
Most of our deliveries are sent via TNTExpress and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. To file a complaint, simply contact us here.
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
We sell some item we do not stock, but available to order. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it.
There could be a number of reasons why an item is missing in your delivery: the item is temporarily out of stock; the item was dispatched separately; or the item was classed as fragile and may be handled separately, due to the delicate nature of the product.
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
No, currently we only offer the service to collect and pay in store.
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
Use the Search or the menus to navigate to the part you need. Once you have found a part, check the information to confirm it is the correct part for your trailer. If in doubt feel free to call our experienced customer service team on +0476 275 881.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on +0476 275 881 to place a telephone order.
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
We currently accept the following credit cards – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron via Paypal payment.
You can add a valid promotion code in the Basket.
Right now we only accept Visa and Mastercard through Paypal. Unfortunately, we do not accept cheque or store cards.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
All our online prices include VAT.
